Get 5× the response rate with surveys buyers actually answer.
SurveyMonkey gets ignored. Typeform gets abandoned. Email surveys go straight to junk. HOXE NPS sends a WhatsApp survey, adapts the next question based on the answer, and turns every reply into structured signal — sentiment, topic, urgency, dealer attribution.
- WhatsApp-native 30-second response flow
- AI structures free-text into trends and alerts
- Auto-routes negative feedback for recovery, before reviews go public
Hi Mr. Mehta — quick 30-second check on your last order. How was the delivery?
14:02Good actually, on time. Packaging could be better, one bag torn.
14:04Sorry to hear about the bag. I’ll flag this to our dispatch team and someone will WhatsApp you a replacement plan today. Out of 10?
14:048 / 10. Service is otherwise good.
14:05Your customers ignore your surveys. Your survey tool blames the customer.
Generic survey tools were built for Western consumer audiences. Indian B2B buyers don’t fill forms — they reply on WhatsApp. Until your survey lives there, your response rate stays at 3%.
Email surveys go to spam
Or the buyer opens, sees 12 questions, closes. Response rate hovers below 5%.
Static surveys ask the wrong follow-up
Buyer says "delivery was bad". Form asks next: "rate our packaging 1-10". Conversation dies.
Free-text replies = analytics dead zone
"Service was okay but driver came late and product had minor damage" — useful insight, untouched by your dashboard.
WhatsApp delivery. AI follow-up. Real insight.
Surveys feel like conversations because they are. Adaptive flow, AI-structured replies, automatic alert routing.
Survey trigger
After purchase, delivery, AMC renewal, or any custom trigger — buyer gets a WhatsApp message, not a form link.
Adaptive questioning
Question 2 depends on answer to Question 1. Happy buyer → ask for a review. Unhappy buyer → ask what went wrong, route to CS.
AI structures the reply
Free-text "delivery was late and box was damaged" → structured: delivery=negative, packaging=negative, urgency=high.
Alerts + dashboard
Negative feedback hits sales/CS within 2 minutes. Trends and patterns surface on the dashboard for marketing.
Built for the way Indian buyers reply.
WhatsApp-native delivery
Survey arrives where the buyer already replies. No app to install, no form to navigate.
Adaptive question flow
The survey learns from each answer. Different buyers see different question paths.
Free-text → structured signal
AI extracts sentiment, topic, urgency, attribution from any reply, including voice notes.
Recovery alerts
Negative reply triggers immediate routing to sales/CS with full context. Recover the customer before the bad review.
Trend dashboard
Sentiment by product, region, dealer, time. Anomaly alerts when a region or SKU starts trending negative.
Closed-loop workflows
When recovery action is taken, the buyer gets a follow-up. "We sorted the packaging issue. Are you happy with this resolution?"
Who HOXE NPS is for
Catch issues before they become bad reviews
Every delivery triggers a 30-second survey. Issues surface in minutes, not after a 1-star review.
Spot churn risk 60 days early
Quarterly NPS to AMC customers. Dissatisfaction surfaces before renewal — time to win them back.
Know which dealers are losing trust
Anonymous dealer surveys quarterly. Trend tracking by region and dealer category.
The questions most founders ask.
Our clients average 38-52% response rate vs 3-8% for email surveys. WhatsApp delivery is the biggest single driver.
Other HOXE templates
Six templates. Same brand. Different gap closed.
HOXE Convo
Every visitor who lands on your site, every WhatsApp ping, every "send pricelist" email — Convo replies in seconds, qualifies the buyer, books the meeting, and hands a clean briefing to your sales team.
HOXE Map
Your factory shows up when someone searches "PVC pipe supplier Coimbatore".
HOXE QR
me-qr and Beaconstac give you a QR generator.
Survey fatigue is real. Bad survey tools made it real.
See a live HOXE NPS flow with your product category — and a side-by-side of what your current survey misses.
See a Live Survey Flow